Approved sources
Define supported models and document versions. Use accessible manufacturer documentation and reviewed service cases with agreed usage rights.
Who it’s for / Installation & Service
The right knowledge.
With you on the job.
For electricians, service technicians and maintenance teams working with unfamiliar equipment on site. Employee helps you find and understand the right information.
Customer scenario / Illustration
An unfamiliar machine.
A focused question.
You arrive at equipment you have not serviced before. Documentation is scattered, the variant is unclear and a colleague is unavailable.
This is a proposed use case. Availability depends on documentation, data and agreed deployment scope.
Six steps / Knowledge on the job
From nameplate
to reviewed knowledge.
The technician remains responsible for assessment and execution. Open a step to explore the workflow.
01Identify the equipment
How Employee helps
Photograph the nameplate or enter the brand, model and variant. Employee prepares the details; you confirm the exact equipment.
Review & result
A confirmed equipment profile. Resolve uncertainty about the variant first.
02Describe what you observe
How Employee helps
Record symptoms, fault codes and checks already performed. Employee organises the information and asks what context is missing.
Review & result
A fault record with observations, without treating an unconfirmed diagnosis as fact.
03Find the right source
How Employee helps
Search the agreed collection of manufacturer documentation, diagrams and reviewed service cases. Model, document version and applicability must match.
Review & result
Relevant documents with traceable sources. If no matching source exists, that is stated explicitly.
04Understand the documentation
How Employee helps
Employee summarises relevant passages and points to the document, version and page or section. Missing details and conflicting sources remain visible.
Review & result
An explanation you can compare with the original documentation. No fabricated diagrams or references.
05Assess and carry out the work
How Employee helps
The qualified technician checks the source and decides which work is appropriate. Employee can record findings and prepare questions for a specialist.
Review & result
Your expertise, authorisation and applicable work instructions govern execution. Insufficient information is escalated.
06Make the knowledge reusable
How Employee helps
Record the checks performed, confirmed cause and actual outcome. Employee prepares the service report; a responsible person reviews it before it becomes knowledge for colleagues.
Review & result
A reviewed service case, linked to the equipment and retrievable for the next similar question.
Reliable knowledge needs a defined foundation
Start with one equipment family.
Visible uncertainty
An unclear nameplate, missing manual or conflicting instruction leads to a question or escalation. A plausible answer is not enough.
The technician decides
Employee supports information and reporting. It does not replace a qualified technician, safety procedure or manufacturer instruction, and does not control equipment autonomously.
A pilot with a clear question
Does the information
help you on the job?
Test familiar service questions with one team. Measure search time, source accuracy, usefulness and report completeness. Fewer repeat visits is a possible goal, not a result proven in advance.
The knowledge environment runs on the agreed WorkLease infrastructure. On-site access, connectivity and local or hybrid deployment are defined as part of setup.
Discuss your service caseBack to Who it’s forInfrastructure × Intelligence × Work
Your AI. At work.
Start with one use case.
Add Skills and capacity as you grow.